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30 Day Returns
Have peace of mind with our 30 day return & exchange window.
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FAQ
SHIPPING & DELIVERY
US SHIPPING OPTIONS
Complimentary On All Orders. All orders placed before 4pm CT will be shipped same day. Orders after 4pm CT will be shipped next day.
Next Business Day
Orders placed before 4pm CT: Arrives tomorrow, by noon. Orders placed after 4pm CT: Arrives the day after tomorrow, by noon.
Delivery Information
After your order is shipped, you will receive an automated email with a tracking number link so you can easily track your package. Please keep in mind delivery days don’t include weekends or holidays. FROZEN ships to the US only
RETURNS & EXCHANGES
Something not quite right or having second thoughts? You can return or exchange your unworn products within 30 days of delivery at no cost to you.
Return/Exchange Additional Information:
FROZEN will cover all return shipping costs.
Returns must be in unworn condition. Unworn simply means there's no visible signs of use. If you've tried on your piece once or twice, this won't void the return unless it's visibly used.
All refunds will be issued to the original payment method.
After you have shipped back your items, please allow 3-5 days for processing.
Exchanges will be shipped within 2-3 business days after return is delivered and inspected.
Refunds will be issued within 2-3 business days after return is delivered and inspected. Please allow 10 business days for your bank to process the refund.
FROZEN reserves the right to refuse returns if fraudulent activity is suspected.
If you still need more help, feel free to email us at support@getfrozen.com. We will respond within 24hrs.