When can I expect my order to arrive?

Your order will be delivered within 3-7 business days.

How can I monitor my order status?

You will receive a tracking number in your Shipping Confirmation email to keep you updated on your order's progress.

How can I update my Shipping Address?

You can change your shipping address until 11:00 PM (PDT, -7 GMT) on the same day you place your order. Please reach out to us at support@getfrozen.com to request any changes.

Is it possible to ship to an address different from my billing address?

Absolutely, you can choose a different shipping address.

What shipping method is used for my order?

We use standard ground mail services provided by the United States Postal Service. Your order will be shipped within 1-2 business days. Please note that shipments do not go out on Saturdays, Sundays, or holidays, and we cannot guarantee specific arrival dates or times.

If you have any more questions about shipping, feel free to reach out to us at support@getfrozen.com